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Patient Advocate Foundation
Phone: (800) 532-5274
Fax: (757) 873-8999
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Career Opportunities


Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.



Approval Specialist

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org

PAF is currently seeking an Approval Specialist to join our team.  An Approval Specialist at PAF works directly with patients that are contacting the Co-Pay Relief Assistance Program.  Responsibilities include answering incoming phone calls and thoroughly explaining the purpose of the program, and the procedure and process for submitting an application.  This role is also responsible for gathering and inputting all patient information into our database.   

The successful candidate will have:

  • The ability to work full-time hours from 8:30 a.m. – 5:00 p.m. Monday thru Friday
  • Ability to talk and type at the same time
  • Excellent communication and customer services experience
  • 1 year of professional work experience
  • Hands-on experience working within a customer management database (this is a plus!)
  • Previous work experience for a non-profit, healthcare or call center environment (this is a plus!)

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

This is an excellent opportunity to join an organization that makes a difference!  To apply, please send your resume to hr@patientadvocate.org for consideration. 

PAF is an Equal Opportunity Employer



Medical Claims Specialist

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org

PAF is currently seeking a Medical Claims Specialist to join our team.  A Medical Claims Specialist at PAF works directly with patients, as well as their providers and pharmacy representatives, who are approved for assistance from PAF’s Co-Pay Relief program.  This role will facilitate the claims process to ensure accurate and prompt payment of claims.   

The successful candidate will have:

  • The ability to work full-time hours from 8:30 a.m. – 5:00 p.m. Monday thru Friday
  • Ability to talk and type at the same time
  • Previous work experience for a non-profit, healthcare, or medical office required
  • Experience with patient billing or medical claims, required  
  • Excellent communication and customer services experience
  • 2 year of professional work experience
  • Hands-on experience working within a customer management database (this is a plus!)

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

This is an excellent opportunity to join an organization that makes a difference!  To apply, please send your resume to hr@patientadvocate.org for consideration. 

PAF is an Equal Opportunity Employer