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Patient Advocate Foundation
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Career Opportunities

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care. We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.
 

Bilingual Medical Intake Specialist

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org

 PAF is currently seeking a Bilingual Medical Intake Specialist to join our San Antonio, TX District office.  A Medical Intake Specialist works directly with patients that contact Patient Advocate Foundation’s Case Management department.  This role is responsible for gathering and inputting all patient information into our database.   

Requirements for this role include:

  • Bilingual: ability to both write and speak in English and Spanish
  • Ability to work the hours of 10:30 a.m. to 7:00 p.m. Monday thru Friday
  • Excellent communication and customer services experience
  • Associate’s Degree – or 2+ year of experience in a healthcare environment
  • Working knowledge of Microsoft office products
  • Hands-on experience working within a customer management database

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

This is an excellent opportunity to join an organization that makes a difference! To apply, please send your resume and cover letter to hr@patientadvocate.org

 
 

Public Health Educator

About Us

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org

The Opportunity

This is a great opportunity for a motivated health educator looking to make a difference at the national level, working with a team in an outpatient setting to help promote smoking cessation and the achievement of improved health outcomes for those from the low socioeconomic population.

In this role, the Educator will be responsible for:

  • Maintaining, strengthening and expanding the national network of participants that have expertise in commercial tobacco prevention
  • Researching audiences and areas of interest; utilize findings to prepare/customize tailored presentations, including webinars
  • Conducting professional follow up with new contacts post event, with the intention of solidifying new professional relationships in order to advance the mission of the program
  • Supporting the program with coordination of any public campaigns and/or media events which require patient participants, background research, supporting documentation, etc
  • Representing the Foundation at selected national outreach programs, public speaking or panel events and/or high level partner meetings as requested

Qualifications

  • BA/BS in health education, public health, nutrition or a related field
  • Expertise in smoking prevention and cessation required
  • Experience working in a community health setting providing health education to low-income individuals in a multi-cultural setting
  • 2+ years of experience in health and wellness field
  • Ability to travel as needed
  • Strong interpersonal skills and the ability to work in a team environment
  • Possess a thorough knowledge and understanding of health behavior change theories and their application
  • A working knowledge of motivational strategies, materials development, and training is required

Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  
 

To Apply

This is an incredible opportunity to join an organization that makes a difference!  To apply, please send your resume to link below:

Click Here to Apply

One team, one mission – Are you ready to make a difference?

PAF is an Equal Opportunity Employer

 
 

Public Relations and Marketing Coordinator


About Us

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org


The Opportunity

The Public Relations and Marketing Coordinator will be engaged as a critical team member supporting efforts to maintain and expand PAF’s outward facing materials with particular attention to branding, consistency, appropriate voice and adherence to a broad public awareness strategy.   This role will be working on specific PAF-managed projects as well as with PAF-branded materials.   Additionally, the Public Relations and Marketing Coordinator will be engaged in regular communication with internal stakeholders as well as external partners and partner organizations and will be frequently responsible for coordinating specific tasks and deliverables.   This role will participate in many team-based organizational projects within the marketing and communication realm.  In this role the Public Relations and Marketing Coordinator will be responsible for:

  • Authoring content for public engagement within social media platforms closely adhering to brand guidelines and project goals
  • Authoring and repurposing educational content for use within various communications & advertising mediums
  • Creating new branded graphic design content, including info graphics, online images, posters, webinar presentations, email newsletters, etc.
  • Updating and maintaining content for external audiences in accordance to project goals, including website, print brochures, fact sheets, press releases, newsletter articles and/or marketing documents, with guidance from superiors
  • Engaging with marketing and communications related vendors to ensure adequate progress on contracted deliverables
  • Collecting and analyzing performance metrics related to outward communications efforts and project goals, including maintaining a personal tracking log related to the assigned projects for stakeholder documentation and reports


Qualifications

  • Bachelors Degree in Marketing, Communications, Public Relations, Advertising or Journalism, preferred
  • 2+ years of experience in an public relations and/or a marketing role with program/campaign management experience, if degreed, 6+ years if non-degreed  
  • Social media monitoring, engagement, and distribution skills.  Experience within corporate communications critical    
  • Excellent writing skills for development of original content
  • Knowledgeable of basic principles of corporate marketing  and branding principles, including digital and social communications, SEO and online marketing techniques
  • Familiarity and basic competency within common industry recognized design applications, including Adobe Creative Suite (Illustrator, Photoshop, InDesign)  
  • Must be very detail-oriented and attentive to the quality of deliverables
  • Demonstrated comfort level with popular marketing software applications, such as content management systems (CMS), marketing automation tools, email service providers, and CRM systems, preferred


Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  

To Apply

This is an incredible opportunity to join an organization that makes a difference!  To apply, please send your resume to link below:

Click Here to Apply

One team, one mission – Are you ready to make a difference?

PAF is an Equal Opportunity Employer

 


 

Case Management Director


About Us

Patient Advocate Foundation (PAF), a national non-profit, headquartered in Hampton, VA, has been solving insurance and healthcare problems since 1996. Our mission is to eliminate patient obstacles to access quality health care.  We provide assistance to patients through effective mediation to assure access to quality health care, maintenance of employment and preservation of financial stability.  To read more about us, please visit our website at www.patientadvocate.org

The Opportunity

The Case Management Director will be responsible for implementing the patient services model of Patient Advocate Foundation ensuring the provision of quality, direct case management services by all case management employees.  This role will be responsible for the overall management and administrative operations of all case management programs and initiatives by reinforcing our hallmark of personalized, practical, real-world assistance while meeting the needs of PAF. Supervise all case management staff members and provide support for the department including mentoring, continuing education and handling escalated callers.  This person will assure the continuum of care that addresses the ongoing needs of patients, providers and referral sources.  The Case Management Director will be responsible for monitoring case management and administrative performances of their direct reports; evaluating short/long term goal objectives and routinely participating in quality assurance activities. 

In this role the Case Management Director will be responsible for:

  • Directing and overseeing the daily activities of staff members, on site and/or off-site
  • Managing all aspects of PAF case management operations
  • Analyzing trends within program areas; maintaining expert awareness of program information and change needs
  • Responsible for compliance with service level agreements (SLA’s), case management guidelines and queue times
  • Collaborating with the Senior Director to develop work processes designed to increase overall functionality, quality and efficiency of the case management department
  • In collaboration with the Senior Director; plan and assess service capacity /staffing needs and escalating staffing patterns to case management leaders
  • Managing program services, improving existing services and developing components to meet the needs of patient/programs being served
  • Counseling staff members on challenging case issues, sensitive or public cases and/or those who express difficulty meeting goals
  • Actively participate with the Case Management Quality activities, assuming responsibility for performing verbal/written/final warnings as well as participating with any case management department terminations
  • Preparing and conducting employee performance reviews for case management staff members 
  • Monitoring and regularly assessing the quality and effectiveness of training/program delivery, and provide coaching with effective feedback to ensure consistent performance
  • In partnership with the Case Manager/Trainer; plan, develop and conduct in-service trainings to maintain and improve staff competencies

Qualifications

  • Bachelor’s Degree preferred
  • 4+ years of professional experience required, 8+ if non-degreed
  • Managerial and leadership experience required
  • Experience in a non-profit and/or healthcare environment, preferred
  • Exceptional interpersonal skills and ability to work well across all organizational levels
  • Excellent oral and written communication skills
  • Excellent display of problem-solving ability
  • Skill in exercising initiative, judgment, discretion and decision-making to achieve organizational objectives
  • Proficiency with Microsoft Windows based applications is required

·        Ability to effectively coach, develop and lead others


Our Benefits

PAF is pleased to offer our employees a comprehensive benefit package. We are committed to bring financial health and prosperity to the people of our organization which is reflected in a total compensation package.  Our benefits include:  health, dental & visions options, STD/LTD, group life & AD&D, group accident and cancer plans, paid holidays, vacation, sick & personal leave, paid winter shut down, 401k with matching, and various wellness programs.  


To Apply

This is an incredible opportunity to join an organization that makes a difference!  To apply, please send your resume to link below:

Click Here to Apply

One team, one mission – Are you ready to make a difference?

PAF is an Equal Opportunity Employer