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Patient Advocate Foundation
help@patientadvocate.org
Phone: (800) 532-5274
Fax: (757) 873-8999
Home > Meet PAF > About PAF's Patient Services

Patient Services - Programs & Divisions

Patient Services

Patient Advocate Foundation offers professional patient assistance by telephone, email, or live web chat to those in need that fall under the scope of our services.

Since inception in 1996, our staff has diligently worked to continually improve services available to patients as they tackle the challenges associated with a chronic, life threatening or debilitating diagnosis. It is through these efforts that our programs continue to grow allowing us to serve patients in need, as well as their caregivers and providers who stand by their side in their healthcare journey.

Our patient services are focused in these core areas of assistance:


Case Management
Free one-on-one assistance with a professional case manager to help patients, caregivers or providers resolve healthcare issues. Case Managers are available to assist patients, caregivers and their providers who face debilitating, chronic or life threatening disease.

Specialized Programs
Through supported grants, partnerships and targeted donations, PAF operates additional dedicated programs to meet the needs of specific groups of patients, caregivers and providers.

Medcare Program
The MedCareLine is a division of Patient Advocate Foundation staffed with a team of nurses and case managers who provide individualized case management services to a specific population of patients, caregivers and providers.

Financial Aid Fund Division
This independent division of Patient Advocate Foundation provides small grants to patients who meet financial and medical criteria. Grants are provided on first-come first served basis and are distributed until funds are depleted. Qualifications and processes for each fund may differ based on fund requirements.

Co-Pay Relief
Operating as an independent division within PAF, the Co-Pay Relief program offers copay assistance for Insured applicants meeting disease and income eligibility guidelines to help patients afford the cost of pharmaceutical medications and treatments.

Partnership Programs
PAF works in conjunction with many nonprofit and corporate partners, including but not limited to, American Cancer Society, Susan G. Komen, and Cancer Treatment Centers of America to meet the needs of patients across the United States.

Outreach & Support Programs
PAF performs community-based educational and outreach programs geared towards increasing access to quality healthcare for underserved populations. PAF also works to educate patients about resources focused on disease prevention and screening. Contact us to see when we will be in your area next.

If you are interested in sponsoring or partnering with PAF to develop a patient-centric program, please reach out to our Development team at 757-352-1372 to discuss in more detail.