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Patient Advocate Foundation
Phone: (800) 532-5274
Fax: (757) 873-8999
Home > This Just In > HIV, AIDS and Prevention CareLine Opens

New CareLine Launched for HIV and AIDS Patients, Including Those Receiving Preventive Therapy


November 11, 2015  - Patient Advocate Foundation (PAF), a national nonprofit committed to serving patients diagnosed with chronic, debilitating and life-threatening diseases  overcome healthcare obstacles, has launched a new CareLine dedicated specifically for those living with HIV, AIDS or receiving preventive treatment.  The HIV, AIDS and Prevention CareLine, available toll-free at (800) 532-5274 or by web, seeks to connect patients with individualized, case management services completely free of charge. The HIV, AIDS and Prevention CareLine joins PAF’s MedCareLine division which is staffed by professional insurance and healthcare experts who help patients with issues including insurance denials, resolution of medical debt, navigating the complexities of the disability system and assisting uninsured patients with fully evaluating coverage options and managing the subsequent enrollment process.  

“We know that certain disparate populations are disproportionately affected by HIV and AIDS. Therefore it’s important that we not only work together to break down those health disparities, but to also offer healthcare guidance to those who may traditionally have fewer avenues of support. PAF is committed to directly supporting and connecting patients with resources that will help guide their journey,” PAF CEO Alan Balch, Ph.D. says.“By launching this CareLine, PAF will be in a position to serve as a resource for, and work directly with, patients that have high rates of access to care issues.  Additionally, the CareLine services complement our existing financial assistance support courtesy of the HIV, AIDS and Prevention fund within our Co-Pay Relief program.  Offering two distinct programs allows PAF to deliver even greater impact to patients in this community by helping to reduce the financial, practical and access burdens they face,” Beth Moore, Executive Vice President of Program Strategy at PAF adds.

Patients or medical providers interested in learning more about Patient Advocate Foundation’s HIV, AIDS and Prevention CareLine should call (800) 532-5274 or visit https://hivoraids.pafcareline.org for a full list of services. The CareLine will offer live service to patients, providers and caregivers Monday through Thursday from 8:30 AM – 8:00 PM ET and Friday from 8:30 AM – 7:00 PM ET. Bi-lingual case managers are available to assist Spanish speaking callers and many other languages are assisted through language-line support.