Connect With Services

When PAF originally opened its doors in 1996, it did so offering one-on-one personal advocate services to patients battling serious disease. Today personalized case management remains core to what we do for patients, yet PAF has added numerous additional areas of support to assist patients with the costs of care and practical expenses. All services are provided individually to those patients that are facing a chronic, life-threatening or debilitating diagnosis, and the caregivers and providers that are working on behalf of a patient.

Case Management Services & MedCareLines

This division of PAF offers one-on-one personal advocate services to patients battling serious disease.  Our staff helps seek out options to overcome insurance denials, healthcare access issues and medical debt crisis challenges. 

Phone Number: (800) 532-5274
Hours of Operation: Monday-Friday 8:30 AM – 5 PM Eastern Time
Learn more here

Co-Pay Relief Program

The PAF Co-Pay Relief Program, one of the self-contained divisions of PAF, provides direct financial assistance to insured patients who meet certain qualifications to help them pay for the prescriptions and/or treatments they need. This assistance helps patients afford the out-of-pocket costs for these items that their insurance company requires.

Phone Number: (866) 512-3861
Hours of Operation: Monday-Friday 8:30 AM – 5 PM Eastern Time
Online access 24/7 for application and expenditures
Learn more here or visit our separate Co-Pay Relief website at www.copays.org

Financial Aid Funds

This program division provides small grants for expenses outside of medical costs to patients who meet financial and medical criteria.

Phone Number:  (855) 824-7941
Online access 24/7 for application submission
Learn more here and view the current list of open funds that are accepting applications.

Apply for a Scholarship

PAF provides academic scholarships for post-secondary school to young adults who have experiences the impact of a chronic illness or life threatening disease.  To view the application criteria, timeline, application and previous winners, click here.

National Financial Resource Directory

The National Financial Resource Directory allows you to easily search for resources and organizations that can potentially help patients with their healthcare needs.

FAQ

If you have questions, check out our Frequently Asked Questions page for a complete list of the most frequently asked items about PAF and its services. 

 
"During the most stressful health issue I've ever dealt with, the PAF gave me hope. Being able to have someone who could take the complicated insurance issues out of the equation was immensely helpful. I was so worn out from my illness and the surgery denial that the thought of having to understand the ins and outs of my insurance plan well enough to fight them was more than I could bear... having the PAF on my side made all the difference!"
"EXCELLENT! This app is going to change and even save some lives! I have spent countless hours researching patient needs resources from the Pacific Northwest to the Gulf Coast to the Emerald Coast and can attest to 1) the average patient’s inability to find adequate resources and 2) lack of available medical personnel to assist said patients in acquiring such information. This app is rather thorough. Many, many thanks to the developers. You've done an incredible job!"
“PAF’s service was absolutely excellent and my case manager was a Godsend. I needed assistance with disability and her handling of my issue was so professional – she is worth all the gold in Fort Knox.”