PAF Case Management

Our Case Managers offer free, one-on-one support to patients and families to help them solve real-life problems related to a serious health condition. 

Providing a quality patient experience to every patient we work with is our number one priority.  To ensure our case management team can provide the in-depth, hands-on support required to resolve access and affordability challenges faced by patients and families calling us for help, we limit the number of new cases our case management team can accept each day.  If you call and we are unable to accept your case at the time you call, please call us back the next day. 

Welcome to PAF's Case Management Program

In this brief video we will share important details about PAF case management services including who we help, what we do, a few things PAF can't do, and how we can serve you best!

Key Points About PAF Case Management
  • Free help for eligible patients and families living with a serious or chronic health condition.
  • Patient must be in, just starting or just ending treatment.
  • A patient, caregiver, or healthcare provider asks for our help.

Watch How Our Case Managers Can Solve Your Issue

How PAF Case Managers Address Financial Hardship for Patients
We’re often asked how PAF can help patients who face financial problems due to their diagnosis. This animated video provides the answers! Watch as we walk through the steps our case managers take to resolve the most common financial struggles patients and their families encounter.
How PAF Case Managers Resolve Insurance Denials for Patients
Using your health insurance shouldn't be overwhelming, but for many people it is! Our expert case managers work on behalf of patients to secure necessary prior authorizations and unravel and resolve insurance denials. This video explains the steps we take to overcome seemingly insurmountable insurance barriers. You are not alone, PAF is here to help!
How PAF Case Managers Can Help Patients Access Disability Benefits
When an individual receives a life-altering diagnosis, it can turn everything upside down. Often the benefits and programs intended to help patients are far too complicated to navigate alone and take a long time to access, creating distress and financial hardship. PAF case managers can work directly with and on behalf of patients to ensure a smooth application process and timely disability decision.

Case Managers Can Help Patients with the Following Issues

Access to care
  • Getting prescribed medical treatment and services
  • Understanding what your health insurance covers and your options if you don't have insurance
Paying for treatment
  • Getting approvals and payments from health insurance
  • Appealing insurance denials
  • Applying to insurance programs, like Medicaid, Medicare, and the Health Insurance Marketplace
  • Applying to programs that help pay for co-pays and insurance premiums
  • Applying for free or low-cost healthcare and medicine programs
  • Getting discounts or setting up payment plans
Paying for living expenses
  • Applying for programs that can help pay for things like food, rent, utilities, and transportation
  • Applying for Social Security Disability Insurance (SSDI)
Employment
  • Helping you use your employee benefits, like health insurance and sick leave
  • Understanding laws like the Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA)
  • Applying for disability insurance to help with income if you can't work; and helping you challenge disability denials, if needed

Who can get our services?

To receive our Case Management services, a patient must:
  • Have a confirmed diagnosis of a serious health condition. Or the patient must be getting testing for the condition.
  • Be in active treatment for the health condition or starting treatment in the next 60 days. Or the patient must have finished treatment in the last 6 months.
  • Be a U.S. citizen or a permanent resident of the United States.
  • Be getting treatment in the United States or a U.S. territory.
If all of these are true for you, for a family member or for your patient and you'd like our help, connect now with a PAF Case Manager. Call us at 1-800-532-5274 and tell us more so we can match you with the case manager who can best meet your needs.

Why choose PAF?

Because we have loads of experience helping patients and families!
  • Our Case Managers work with thousands of patients with all kinds of health conditions.
  • We work with healthcare providers, healthcare systems, employers, insurance companies, charities, and government agencies across the country to find programs and services for patients.
  • We work with lenders, landlords, mortgage companies, and utility companies to negotiate payment options and financial support.
  • We offer services in any language.
  • And we've been doing it all--and doing it well--for more than 25 years.

What is CareLine Case Management?

It's PAF Case Management that focuses on certain health conditions, treatments or groups of people. It's funded by grants, partners and donors that have special interest in these conditions. Services are the same as PAF Case Management. But each program has different patient requirements. PAF thanks its many nonprofit partners who provide funding and other support to CareLine services, including:
  • ALS Association
  • American Cancer Society
  • Begin Again Foundation
  • Cincinnati Cancer Advisors
  • Donna Foundation
  • Esophageal Cancer Awareness Association dba EC Aware
  • Fuck Cancer
  • Livestrong
  • Pancreatic Cancer Action Network
  • Sharsheret
  • ZERO Prostate Cancer
If you, your family member or your patient has one of the health conditions listed below, click the program name to learn more and click the Need Help? button to share your information with a Case Manager.

Connect with a Case Manager

We need some details about you so we can match you with the right Case Manager. To get started call toll free at 800-532-5274.

Monday - Friday 8:30 AM to 5:00 PM Eastern Time. PAF is closed for major holidays.

Meet PAF Patients

David needed PAF's help when his insurer refused to pay for necessary lab work.Sarita contacted PAF with questions about disability rights and housing. This is her story.Amy's Message: what PAF does for patients like me with a rare disease.

Download the PAF brochure to read about our programs. It's available in English and Spanish.

PAF Case Management Disclaimer

Read here to find out more about:

  • PAF Case Management services
  • Program requirements
  • Patient privacy
ALS Insurance and Benefits Resource Line

For patients diagnosed with amyotrophic lateral sclerosis (ALS), also called motor neuron disease (MND) and Lou Gehrig's disease.

 

 

Call: 844-244-1306
Visit: als.pafcareline.org

ALS Association partners with PAF to support this program.

DONNA CareLine

For patients diagnosed with breast cancer

Call: 877-2DONNA6 (877-236-6626)
Visit: DONNA.pafcareline.org 

The DONNA Foundation partners with PAF to support this program.

Esophageal Cancer CareLine

For patients diagnosed with esophageal cancer

Call: 866-952-9597
Visit: esophagealcancer.pafcareline.org

Esophageal Cancer Awareness Association (EC Aware) partners with PAF to support this program.

Financial Navigation Program for Cancer Patients in Greater Cincinnati or Southwest Florida Area

For patients diagnosed with cancer living in Greater Cincinnati or Southwest Florida area

Call: 866-951-7505
Visit: financialnavigation.pafcareline.org

 

Cincinnati Cancer Advisors (CCA) and Naples Cancer Advisors (NCA) partners with PAF on this program.

Genetic and Genomic Testing: Personalized Medicine CareLine

 

For patients with a serious health condition who are getting or thinking about getting genetic or genomic testing

Call: 800-532-5274, option 2
Visit: personalizedmedicine.pafcareline.org

Health Equity Case Management Program

Provide social and financial navigation that identifies and responds to obstacles to affordable quality care in specific zip codes. Use our zip code look-up tool to determine if your zip code falls within our Health Equity Case Management Program

Call: 800-532-5274, option 2
Visit: https://he.pafcareline.org



HIV, AIDS and Prevention CareLine

For patients diagnosed with HIV or AIDS or who are getting treatment to prevent HIV (HIV prevention)

Call: 800-532-5274, option 2
Visit: hivoraids.pafcareline.org

Inflammatory Bowel Disease: Jennifer Jaff CareLine

For patients diagnosed with inflammatory bowel disease (IBD), including ulcerative colitis and Crohn's Disease



Call: 800-532-5274, option 2
Visit: jenniferjaff.pafcareline.org


Prostate Cancer: ZERO360: Comprehensive Patient Support

For patients diagnosed with prostate cancer

Call: 844-244-1309
Visit: zero360.pafcareline.org

ZERO Prostate Cancer partners with PAF on this program.

 

Rare Disease CareLine

For patients diagnosed with a rare disease

Call: 800-532-5274, option 2
Visit: raredisease.pafcareline.org

Structural Heart Disease CareLine

For patients diagnosed with a structural heart condition such as cardiomyopathy, congenital heart disease and heart valve disease.

Call: 800-532-5274, option 2
Visit: structuralheart.pafcareline.org 

 

 
"You have motivated me to be more assertive in staying on top of my medical problems, thank you for your kind Help."
"I received a call from my case manager, who has subsequently become my guardian angel. She was warm and cordial and that was a great relief. We spoke for a while and she asked me a few vital questions. She said I was approved for $7,500. That was one of the most joyous days I’ve encountered in a long time. In short it was a miracle. A lifeline was given to a 68-year-old man living with HIV on Social Security. I am so grateful to her and PAF. I can’t tell you what a relief today brought me. I just wanted to express my gratitude immediately."
"We are indeed grateful for the PAF presenting and circulating information that will assist our citizens in accessing healthcare. Thank you for helping our clients over the past year, and we wish you continued success as we work to serve those who are in need."