PAF Case Management

PAF Case Management is here to help! Our Case Managers offer free, one-on-one support to patients and families to help them solve real-life problems related to a serious health condition. We help patients understand their choices to make healthy decisions for a strong recovery. 

Read on to find out what PAF Case Management and PAF CareLine Case Management can do for you.

Providing a quality patient experience to every patient we work with is our number one priority.  To ensure our case management team can provide the in-depth, hands-on support required to resolve access and affordability challenges faced by patients and families calling us for help, we limit the number of new cases our case management team can accept each day.  If you call and we are unable to accept your case at the time you call, please call us back the next day. 

Welcome to PAF's Case Management Program!

In this brief video we will share important details about PAF case management services including
who we help, what we do, a few things PAF can't do, and how we can serve you best! The goal of our
case management support is to reduce the practical and financial burden for patients so they can
focus on getting better.

Key Points About PAF Case Management

  • PAF Case Management is free for patients and families living with a serious or chronic health condition.
  • To get services, a patient must be in, just starting or just ending treatment for a serious health condition.
  • To get services, a patients, caregiver, or healthcare provider asks for our help. It's that simple.
  • Call us today at 1-800-532-5274.

What is PAF Case Management?

At PAF, we know that living with a serious health condition can be overwhelming. It can complicate daily life and cause extreme stress for patients and families. Challenges like these can distract from what's most important-- treatment and recovery.

We can help patients with:

Access to care

  • Getting prescribed medical treatment and services
  • Understanding what your health insurance covers and your options if you don't have insurance

Paying for treatment

  • Getting approvals and payments from health insurance
  • Appealing insurance denials
  • Applying to insurance programs, like Medicaid, Medicare, and the Health Insurance Marketplace
  • Applying to programs that help pay for co-pays and insurance premiums
  • Applying for free or low-cost healthcare and medicine programs
  • Getting discounts or setting up payment plans

Paying for living expenses

  • Applying for programs that can help pay for things like food, rent, utilities, and transportation
  • Applying for Social Security Disability Insurance (SSDI)

Employment

  • Helping you use your employee benefits, like health insurance and sick leave
  • Understanding laws like the Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA)
  • Applying for disability insurance to help with income if you can't work; and helping you challenge disability denials, if needed

Who can get our services?

To receive our Case Management services, a patient must:

  • Have a confirmed diagnosis of a serious health condition. Or the patient must be getting testing for the condition.
  • Be in active treatment for the health condition or starting treatment in the next 60 days. Or the patient must have finished treatment in the last 6 months.
  • Be a U.S. citizen or a permanent resident of the United States.
  • Be getting treatment in the United States or a U.S. territory.

If all of these are true for you, for a family member or for your patient and you'd like our help, connect now with a PAF Case Manager. Call us at 1-800-532-5274 and tell us more so we can match you with the case manager who can best meet your needs.

Why choose PAF?

Because we have loads of experience helping patients and families!

  • Our Case Managers work with thousands of patients with all kinds of health conditions.
  • We work with healthcare providers, healthcare systems, employers, insurance companies, charities, and government agencies across the country to find programs and services for patients.
  • We work with lenders, landlords, mortgage companies, and utility companies to negotiate payment options and financial support.
  • We offer services in any language.
  • And we've been doing it all--and doing it well--for more than 25 years.

What is CareLine Case Management?

It's PAF Case Management that focuses on certain health conditions, treatments or groups of people. It's funded by grants, partners and donors that have special interest in these conditions. Services are the same as PAF Case Management. But each program has different patient requirements.

PAF thanks its many nonprofit partners who provide funding and other support to CareLine services, including:

  • ALS Association
  • American Cancer Society
  • Begin Again Foundation
  • Cincinnati Cancer Advisors
  • Donna Foundation
  • Esophageal Cancer Awareness Association dba EC Aware
  • Fuck Cancer
  • Livestrong
  • Pancreatic Cancer Action Network
  • Sharsheret
  • ZERO Prostate Cancer

If you, your family member or your patient has one of the health conditions listed below, click the program name to learn more and click the Need Help? button to share your information with a Case Manager.

Connect with a Case Manager!

We need some quick details about you so we can match you with the right Case Manager. To get started, you can:

  • Call us at 800-532-5274

We're here for you: Monday to Friday 8:30 AM to 5:00 PM Eastern Time We're closed for major holidays.

Watch and Learn!

Watch these videos to meet some of our Case Managers and to hear real-life stories about families helped by PAF Case Management. Meet PAF Case Managers: Combined Patient Voices: Grateful for PAF’s Help: The Bennardo Family: Pervez's Story: Case Management Mediation Helps with Medication Costs Listen to Advocates in Action, a podcast series, season 3 to hear how our case managers help                         you! Listen here.

Read and Learn!

Download the PAF brochure to read about our programs. It's available in English and Spanish.

PAF Case Management Disclaimer

Read here to find out more about:

  • PAF Case Management services
  • Program requirements
  • Patient privacy
ALS Insurance and Benefits Resource Line

For patients diagnosed with amyotrophic lateral sclerosis (ALS), also called motor neuron disease (MND) and Lou Gehrig's disease.

 

 

Call: 844-244-1306
Visit: als.pafcareline.org

ALS Association partners with PAF to support this program.

DONNA CareLine

For patients diagnosed with breast cancer

Call: 877-2DONNA6 (877-236-6626)
Visit: DONNA.pafcareline.org 

The DONNA Foundation partners with PAF to support this program.

Esophageal Cancer CareLine

For patients diagnosed with esophageal cancer

Call: 866-952-9597
Visit: esophagealcancer.pafcareline.org

Esophageal Cancer Awareness Association (EC Aware) partners with PAF to support this program.

Financial Navigation Program for Cancer Patients in Greater Cincinnati or Southwest Florida Area

For patients diagnosed with cancer living in Greater Cincinnati or Southwest Florida area

Call: 866-951-7505
Visit: financialnavigation.pafcareline.org

 

Cincinnati Cancer Advisors (CCA) and Naples Cancer Advisors (NCA) partners with PAF on this program.

Genetic and Genomic Testing: Personalized Medicine CareLine

 

For patients with a serious health condition who are getting or thinking about getting genetic or genomic testing

Call: 800-532-5274, option 2
Visit: personalizedmedicine.pafcareline.org

Health Equity Case Management Program

Provide social and financial navigation that identifies and responds to obstacles to affordable quality care in specific zip codes. Use our zip code look-up tool to determine if your zip code falls within our Health Equity Case Management Program

Call: 800-532-5274, option 2
Visit: https://he.pafcareline.org



HIV, AIDS and Prevention CareLine

For patients diagnosed with HIV or AIDS or who are getting treatment to prevent HIV (HIV prevention)

Call: 800-532-5274, option 2
Visit: hivoraids.pafcareline.org

Inflammatory Bowel Disease: Jennifer Jaff CareLine

For patients diagnosed with inflammatory bowel disease (IBD), including ulcerative colitis and Crohn's Disease



Call: 800-532-5274, option 2
Visit: jenniferjaff.pafcareline.org


Prostate Cancer: ZERO360: Comprehensive Patient Support

For patients diagnosed with prostate cancer

Call: 844-244-1309
Visit: zero360.pafcareline.org

ZERO Prostate Cancer partners with PAF on this program.

 

Rare Disease CareLine

For patients diagnosed with a rare disease

Call: 800-532-5274, option 2
Visit: raredisease.pafcareline.org

Structural Heart Disease CareLine

For patients diagnosed with a structural heart condition such as cardiomyopathy, congenital heart disease and heart valve disease.

Call: 800-532-5274, option 2
Visit: structuralheart.pafcareline.org 

 

 
"My dad suffered a massive cardiac arrest and open heart surgery was recommended due to my dad’s age. A non-invasive way to mitigate my dad’s condition and reduce the enlargement of his heart to help improve his quality of life was presented. This option was not approved by my family’s insurance provider. This organization understands compassionate advocacy in a way that hospitals and insurance companies sadly do not. What a weight lifted to know my father can have this surgery and get to spend more good years with his wife, kids, and grandkids."
"Words cannot express how grateful I am to the PAF for all the help I received from the organization. The person I spoke to was very patient, professional and caring but firm, she didn't give-up on me. Thank you PAF because of your generous gift."
"Not only did we face life threatening situations, but we were faced with tens of thousands in medical bills after our insurance company denied all claims from two separate hospital visits as due to pre-existing conditions. PAF patiently and thoroughly explained the appeals process, and then coached us through negotiation of bills from the hospital and more than a dozen other providers. They even contacted my provider to advocate on our behalf, adding credibility and professionalism to our ultimately successful negotiations. As a result we saw our total costs for all related bills reduced to about a third of the original amount."